Name: Experience Live Amsterdam
Start: 2026-05-07T09:00:00-04:00
End: 2026-05-07T16:30:00-04:00
Location: B. Amsterdam B3

Date TBD

Experience Live

Speaker Name

Head of Audience Insights

Peer roundtables

Unite leaders tackling identical pressures—breaking down organizational barriers, demonstrating ROI, and winning stakeholder support.

12:00 pm

Opening Keynote: The Future of Experience Management

Kick off the event with a forward-looking keynote exploring how experience management (XM) is evolving in a rapidly changing digital landscape. Learn about emerging trends, innovative technologies, and the key factors shaping the future of XM.

Speaker Name

Head of Audience Insights

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Experience Live

Peer strategies.

Proven outcomes.

Thursday

May

2026

9:00am

–

4:30pm

CEST

Save your seat at Experience Live

Experience Live brings together experience builders, researchers and business leaders ready to learn, connect and lead. Hear from voices shaping tomorrow, and walk away with proven practices and a clear path to delivering real impact — for you and your organization.

Why attend Experience Live?

Smaller by design. More interactive by intent. Expect practical frameworks, how-to sessions, peer-to-peer networking, and experts ready to tackle your specific challenges.
Hear from top brands and industry innovators. Expect real insights you can act on the moment you leave the room.

Speakers

Gill Fisher

Director of Service Design & Process Excellence

Stefan Fuczek

Senior Customer Experience Manager

Joey de Laat

Director, People Experience Listening

Jan Zwang

Senior Manager Market & Customer IInsights

Nanda Deen

Director Innovation & Customer Experience

Simon Daly

Director of XM Strategy - EMEA

Jacqueline van Wees

Head of Benelux

Thijs Oderkerk

Head of Customer Success - Benelux & Nordics

Aurelie Pfister

Senior Consumer Insight & VOC Manager

Carglass Netherlands

Jamie Carter

Group Voice of the Customer Manager

Johely van Roosmalen

Programma Manager Employee Engagement

Madeline Dutton

Head of Product Marketing & Research

Anja Weisbach

Head of EX Strategy EMEA South

Adriana Piazza

Experience Management Strategy Advisor EMEA

Stephen Kelly

Head of Edge Services International

Laura Riddall

Market Research & Brand Experience Practice Lead

Joost Houtman

EX Business Development Lead EMEA

Mark Masterton

Global Director of Delivery, Market Research

Karim Chabane

Solution Engineer

Mathias Kullberg

Senior Principal Solution Engineer

Daphne Sman

Senior Consultant

Experience Live is designed around the challenges you're navigating right now and the impact you’re ready to drive.

Here's what's in store:

Customer impact stories

Recognisable names. Real results. Hear how the world's best-known brands tackle the challenges you face every day — and what you can take back to your team.

Choose Your Own Adventure

Breakout tracks where you pick the path. Whether your world is customer experience, employee experience, or market research. Go deep on what matters most to you.

Peer-to-Peer Networking

The people in that room are worth as much as the sessions. Connect with experience leaders, meet the community, and build relationships that last beyond the day.

Demo Stations & How-to Sessions

See the platform in action. Drop in for a live demo, catch a punchy practical session from our solution engineers, and get your questions answered one-to-one with an expert.

What you gain extends well beyond the event. Peer groups, a digital community, global leaders sharing insights year-round — Experience Live keeps you connected to leaders solving the same challenges you are.

Agenda

9:00am

Welcome, Breakfast & Community Meet Up

Doors open. Grab a coffee, pick up your badge, and start the day the right way, by meeting the people who make up Experience community. The conversations start here.

10:30am

Opening Keynote: The Future of Experience Management

11:55am

Lunch and Learn

Fuel up and level up. Over lunch, drop into a punchy practical session with our solution engineers, explore the demo stations, or take the time to connect with the peers around you.

1:30pm

Choose Your Own Adventure across CX, EX, & MR

Your afternoon, your way. Dip in and out of three breakout tracks built around the challenges that matter most to you - whether that's winning on customer experience, engaging your employees, or unlocking the power of market research. Hear directly from the teams at Booking.com, Philips, VodafoneZiggo, Belron, KLM, Collinson and more - real stories, practical strategies, and ideas you can act on before the week is out. Sessions include

3:30pm

Drinks and Networking

Raise a glass and meet the people who get it. A chance to connect, swap ideas, and build relationships that last beyond the day.

View Full Agenda

Sponsors

Gill Fisher

Director of Service Design & Process Excellence

Stefan Fuczek

Senior Customer Experience Manager

Speaker Name

Head of Audience Insights

Speaker Name

Head of Audience Insights

FAQ

When is Experience Live?

The conference will be held on Thursday, 7 May 2026.

Where is the event?

Experience Live Amsterdam will be hosted at B. Amsterdam, Johan Huizingalaan 763A, 1066 VH Amsterdam.

What time does the event start?

Registration for Experience Live will open from 9:00am with coffee, tea and breakfast on offer.

How do I get to the event?

B.Amsterdam is well-connected by public transport. Here are the easiest ways to get there:

From Amsterdam Airport Schiphol:

Take a direct train to Amsterdam Lelylaan Station (approximately 7 minutes). From there, it’s about a 10-minute walk to the venue. Total journey time is around 20–25 minutes.

By train (within Amsterdam or nationally):

Travel to Amsterdam Lelylaan Station. The venue is approximately a 10-minute walk from the station.

By tram:

Tram lines 2 and 17 stop nearby (get off at Johan Huizingalaan).

By bus:

Several local bus lines stop within walking distance of the venue.

By car:

Paid parking is available on-site and in the surrounding area.

Save your spot

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