Name: Experience Live London
Start: 2026-04-21T08:30:00-04:00
End: 2026-04-21T18:00:00-04:00
Location: The Brewery

April

2026

Experience Live

Peer roundtables

Unite leaders tackling identical pressures—breaking down organizational barriers, demonstrating ROI, and winning stakeholder support.

12:00 pm

Opening Keynote: The Future of Experience Management

Kick off the event with a forward-looking keynote exploring how experience management (XM) is evolving in a rapidly changing digital landscape. Learn about emerging trends, innovative technologies, and the key factors shaping the future of XM.

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Speaker Name

Head of Audience Insights

Experience Live

Peer strategies.

Proven outcomes.

Tuesday

April

2026

8:30am

–

6:00pm

BST

Save your seat at Experience Live in London

Experience Live London brings together experience builders, researchers and business leaders ready to learn, connect and lead. Hear from voices shaping tomorrow, and walk away with proven practices and a clear path to delivering real impact — for you and your organisation.

Why attend Experience Live?

Big ideas. Smaller rooms. More interactive by intent. Expect practical frameworks, how-to sessions, peer-to-peer networking, and experts ready to tackle your specific challenges.

Hear from top brands and industry innovators. Expect real insights you can act on the moment you leave the room.

Experience Live London is designed around the challenges you're navigating right now and the impact you’re ready to drive.

Here's what's in store:

Customer Impact Stories

Recognisable names. Real results. Hear how the world's best-known brands tackle the challenges you face every day — and what you can take back to your team.

Choose Your Own Adventure

Three breakout tracks. You pick the path. Whether your world is customer experience, employee experience, or market research. Go deep on what matters most to you.

Peer-to-Peer Networking

The people in that room are worth as much as the sessions. Connect with 500 experience leaders, meet the European experience community, and build relationships that that go well beyond April 21st.

Demo Stations & Lightning Talks

See the platform in action. Drop in for a live demo, catch a punchy practical session from our solution engineers, and get your questions answered one-to-one with an expert.

What you gain extends well beyond the event. Peer groups, a digital community, global leaders sharing insights year-round — Experience Live keeps you connected to leaders solving the same challenges you are.

Agenda

8:30am

Welcome, Breakfast & Community Meet Up

Doors open. Grab a coffee, pick up your badge, and start the day the right way, by meeting the people who make up Experience community. The conversations start here.

10:00am

Keynotes on Main Stage

The main stage sets the tone for the day - opening with Jason Maynard's CEO and a session from Sally Winston on moving from experience insight to decisive action. An industry-leading customer speaker brings it to life with real-world impact, before Ken Hughes closes with a headline keynote that will reframe how you think about the people you serve.

12:00pm

Lunch & Learn

Fuel up and level up. Over lunch, drop into a punchy practical session with our solution engineers, explore the Demo Stations, book a 1-2-1 with an expert, or take the time to connect with the peers around you.

13:00 pm

Roundtable with Mercer | Employee listening and the AI productivity gap

Join Mercer for a 90-minute interactive roundtable exploring the employee listening and AI productivity gap. You’ll discover how organisations are measuring AI impact on their workforce and how AI is reshaping employee listening workflows.

1:45pm

Choose Your Own Adventure across CX, EX, & MR

Your afternoon, your way. Dip in and out of three breakout tracks built around the challenges that matter most to you - whether that's winning on customer experience, engaging your employees, or unlocking the power of market research. Hear directly from the teams at Booking.com, Three Ireland, British Airways, HMRC, Nedbank and more - real stories, practical strategies, and ideas you can act on before the week is out.

4:30pm

Evening Drinks & Networking

Raise a glass and meet the people who get it. An evening to connect, swap ideas, and build the kind of relationships that go well beyond April 21st.

View Full Agenda

Keynote speaker

Ken Hughes

World's leading consumer behaviourists and cyber psychologists.

The King of Customer Experience is coming to London.

Ken isn’t just a keynote-stage name delivering a powerful performance. He has spent years studying how brands form emotive connections, measure real ROI, and push beyond expectations. He’ll share the ideas and examples that are genuinely making a difference right now.

Expect practical strategies for customer empowerment, personalisation, and employee engagement and a clear shift in thinking from transactions to relationships, the foundation of lasting brand affinity.