Name: Experience Live Singapore
Start: 2026-05-12T11:30:00-04:00
End: 2026-05-12T18:00:00-04:00
Location: The Westin Singapore

Experience Live

Peer strategies.

Proven outcomes.

Tuesday

12

May

2026

8:00am

–

5:00pm

SGT

KEYNOTE SPEAKER

Neeta Lachmandas

Recognised leader in customer experience strategy, with over 25 years of experience driving customer-centric transformation across industries. She is the Founder of ConsciousService and former Assistant Chief Executive at the Singapore Tourism Board.

Neeta is the author of Stay Relevant to Stay Profitable (World Scientific Publishing), advocating intentional design of customer experience in a rapidly changing world. Neeta speaks widely on leadership, resilience, and how businesses stay competitive in this AI driven world.

Save your seat at Experience Live

Experience Live Singapore brings together experience builders, researchers and business leaders ready to learn, connect and lead. Hear from voices shaping tomorrow, and walk away with proven practices and a clear path to delivering real impact — for you and your organisation.

Why attend Experience Live?

Smaller by design. More interactive by intent. Expect practical frameworks, how-to sessions, peer-to-peer networking, and experts ready to tackle your specific challenges.
Hear how leading brands like Standard Chartered, Schneider Electric and Galaxy Entertainment deliver breakthrough experiences that drive impact.

Experience Live is designed around the challenges you're navigating right now and the impact you’re ready to drive.

Here's what's in store:

Customer impact stories

Recognisable names. Real results. Hear how the world's best-known brands tackle the challenges you face every day — and what you can take back to your team.

Choose Your Own Adventure

Two breakout tracks. You pick the path. Whether your world is customer experience, employee experience, or market research. Go deep on what matters most to you.

Peer-to-Peer Networking

The people in that room are worth as much as the sessions. Connect with experience leaders, meet the community, and build relationships that last beyond the day.

Demo Stations & How-to Sessions

See the platform in action. Drop in for a live demo, catch a punchy practical session from our solution engineers, and get your questions answered one-to-one with an expert.

What you gain extends well beyond the event. Peer groups, a digital community, global leaders sharing insights year-round — Experience Live keeps you connected to practitioners solving the same challenges you are.

Agenda

11:30am

Welcome, Lunch, and Connections

Doors open. Grab some food, pick up your badge, and start the event the right way, by meeting the people who make up the Experience community.

Use this time to join a hands-on how-to session with the Qualtrics team, or explore live product demos:

12:00pm - 12:20pm - Beyond Surveys: Turn event customers conversation into insights with AI

12:20pm - 12:40pm - Elevate your employee experience with AI: From insights to action

12:40pm - 12:55pm - Agile research with the use of synthetic panels

1:00pm

Keynote: Experience in Action

We'll unveil the latest innovations in experience management and the trailblazing brands already using them to turn real-time intelligence into real-world impact.

Here's who's taking the stage:

Raen Lim, Managing Director, APJ, Qualtrics - Qualtrics Welcome and Vision: The New Experience Gap

Vicky Katsabaris, Director of Experience Management, APJ, Qualtrics - Qualtrics Thought Leadership and Product Keynote: Why Context Wins in the World of AI

Neeta Lachmandas, Founder of ConsciousService - Keynote: How People Shape Experience: Listening to and Acting on Signals That Matter

Charlene Tan, Head of Asia, Qualtrics - Keynote Close

2:10pm

Choose Your Own Adventure

Your afternoon, your way. Dip in and out of breakout tracks built around the challenges that matter most to you - whether that's winning on customer experience, engaging your employees, or unlocking the power of market research. Real brand stories, practical strategies, and ideas you can act on before the week is out.

Customer Experience Breakout

Irene Ng, Head of CX Solution Strategy, Qualtrics - Breakout Host

Robert Mruz, Senior Vice President, Customer Experience Management, Galaxy Entertainment Group - From Insights to Impact: GEG’s Playbook for Continuous Experience Transformation

Sara Pike, Director - Head of CX, EX and Channel Performance, Ipsos - The Future of Experience: Balancing Emotional Connection with AI-Driven Innovation

Market Research Breakout

HuiChing Tan, Head of Research Insights, Qualtrics - Breakout Host

Eva Ng, Head of Global Brand Performance and Research, Schneider Electric - Future‑Proofing Brand Health: Linking Omnichannel Performance to Brand Impact

Employee Experience Breakout

Lauren Huntington, Solution Strategy Leader, Asia, Qualtrics - Breakout Host

Dilip Boury, Head of Employee Experience and Listening, Standard Chartered - Enabling Great Work: Improving the Employee Experiences that Drive Business Value

Lauren Huntington, Solution Strategy Leader, Asia, Qualtrics - The Architecture of Action: Scaling Context from In-The-Moment to Organisation-wide Change

EX Customer Panel Discussion - How Do We Scale Intelligence Without Eroding Engagement?

Featuring:

Alan Sumano Cordoba, VP HR - People Analytics & Digital Acceleration, IHH Healthcare
Hannah Lennon, Employee Listening and Experience, Standard Chartered

Dr. James Andrade, Chief Country Representative, Singapore, US-ASEAN Business Council

5:00pm

Evening Drinks and Networking

Raise a glass and meet the people who get it. An evening to connect, swap ideas, and build relationships that last beyond the day.

Exclusive invite

Partner Roundtable

Join us for an exclusive gathering bringing together senior leaders from across the region.

This is your opportunity to exchange candid perspectives with peers navigating the same decisions and trade-offs.

No theory. No polished case studies. Just real dialogue about what separates programs that sustain from programs that scale. Leave with fresh thinking and connections that last beyond the day.

Speakers

Neeta Lachmandas

Keynote Speaker

Raen Lim

Managing Director, APJ

Dilip Boury

Head of Employee Listening and Experience

Vicky Katsabaris

Director of Experience Management Strategy, APJ

Robert (Bob) Mruz

SVP, Customer Experience Management

Charlene Tan

Head of Asia

Eva Ng

Head of Global Brand Performance and Research

Hui Ching Tan

Head of Research Insights, APJ

Irene Ng

Head of CX Solution Strategy

Sara Pike

Director - Head of Customer and Employee Experience

Lauren Huntington

Organisational Psychologist & Solution Strategy Leader, APJ

Gold

Silver

FAQ

When is Experience Live Singapore 2026?

The conference will be held on Tuesday, 12 May 2026.

Where is the event?

Experience Live Singapore will be hosted at The Westin Singapore - 12 Marina View, Asia Square Tower 2 Singapore 018961

What time does the event start?

Registration for Experience Live will open from 11:30am with a full buffet lunch on offer.

Will everyone be able to attend?

We'd love to welcome everyone, but spaces are limited. Priority will be given to customers and prospects to ensure the best possible experience for those the event is designed to serve. We appreciate your understanding.

Can Qualtrics partners attend?

Partners are welcome to attend if they are an official event sponsor. Non-sponsoring partners will not be granted attendance unless they are customers. If your organisation is interested in sponsorship opportunities, please reach out to us to learn more.

Can consultants attend?

Consultants are not eligible to attend Experience Live. The event is reserved for customers and prospects only.

I'm not sure which category I fall into — what should I do?

If you're unsure whether you qualify to attend, please contact us directly and we'll be happy to help clarify your eligibility.

When does the event conclude?

The event ends at 6:00pm.

How do I get to the event?

Bus Station

Shenton Way Terminal

Subway Station
Downtown Station

Entrance/Exit A, Downtown MRT Station (DT17)

Train Station