Your afternoon, your way. Dip in and out of three breakout tracks built around the challenges that matter most to you - whether that's winning on customer experience, engaging your employees, or unlocking the power of market research. Real brand stories, practical strategies, and ideas you can act on before the week is out.
Ken Hughes,
World's leading consumer behaviourists and cyber psychologists.
The King of Customer Experience is coming to Sydney.
Ken Hughes joins us at Experience Live.
Ken is more than a keynote name. He's a practitioner who has spent years studying how brands form emotive connections, measure real ROI, and push beyond expectations.
What he's sharing is what's actually moving the needle. Expect practical strategies for customer empowerment, personalisation, and employee engagement — and a clear shift in thinking from transactions to relationships, the foundation of lasting brand affinity.
There’s a few ways you can get to ILUMINA.
Sydney Metro
The new Sydney Metro connects to the 1 Elizabeth precinct. Martin Place train station is located conveniently under ILUMINA, please take the Hunter Street exit when you alight the metro.
Light Rail
The closest light rail stop is 'Martin Place' on George Street. The light rail runs along George Street and connects Circular Quay, Randwick, Dulwich Hill and Kingsford with 1 Elizabeth.
Train
Wynyard train station is a 5-minute walk.
Walking
Access to 1 Elizabeth is directly via Hunter, Castlereagh, and Elizabeth Street.
Parking
For closest parking options, please visit :
Wilson Parking – wilsonparking.com.au
Secure Parking – secureparking.com.au
