Doors open. Grab a coffee, register, and start the day the right way, by meeting other government leaders. The conversations start here.

Kick off the Government Summit with a forward-looking keynote at how experience management is evolving across government. Explore the emerging trends and technologies shaping how government agencies listen, understand, and act on feedback to deliver on their mission.

See the latest Qualtrics platform capabilities in action, including new features and updates built to support government service delivery at scale. Plus, a walk through our AI Readiness Assessment methodology so you can see what's possible and how to prepare your organization to get there. Walk away with a clearer picture of where the platform is headed and what it means for your mission.

Pennsylvania's Commonwealth Office of Digital Experience (CODE PA) is in the midst of consolidating a fragmented landscape of agency-owned form environments into a unified, governed enterprise platform. This session walks through the team's phased approach: from rolling out single sign-on as the authentication foundation, to establishing governance and data standards, to onboarding agencies at scale. Whether you're just starting to think about enterprise forms governance or navigating a similar consolidation, this session offers a practical look at what it takes to move from distributed and inconsistent to standardized and sustainable.

The passport application process hadn’t changed in decades – paper forms, printed photographs, documents mailed in for inspection. But a small team at the Department of State Consular Affairs combined innovations in digital services with customer insights to redefine this high-impact government service. Laura Larrimore, Web Manager of Travel.state.gov, and Carl Siegmund, Passport Services Team Lead for Travel.State.Gov, share how digital feedback loops and real-time customer signals helped us develop an online renewal experience that serves millions of customers with a high customer satisfaction rate.

This recognition, now in its third year, honors a leader whose work has made a meaningful difference: for both the employees, dedicated to the mission, and the citizens who depend on it.

Iowa treats survey building like a journey, not an approval queue. Instead of a traditional review and agency approval process, the state CX team walks alongside all cabinet and non-cabinet state agencies as they design and launch their own forms, with a shared bar for brand, accessibility, security, and methodology. Join this fireside chat to learn why they built it this way, what they implemented, the outcomes so far, and where it goes next.

Being data rich is not the same as being insight ready. Dr. Jen Jebo (Navy) and LTC Bandy (Army) share how they operationalized survey research to drive real personnel decisions, moving from static annual cycles to frontline programs built for agility. Their conversation explores how adapting CX methodology and building strong research governance unlocked the flexibility their organizations needed.

When the standard engagement playbook stops fitting, what comes next? Hear how Sandia National Laboratories built a new engagement program, the lessons they collected, and the moments that surprised them. Practical takeaways for any leader rethinking how they listen to employees.

The Coast Guard's Force Design 2028 is reshaping the technology landscape for 65,000 Coasties. The Digital Sea Bag campaign will put newer mobile equipment in the hands of every active-duty member within two years. Hardware is the foundation. Connecting that investment to mission priorities, building internal champions, and earning enterprise-wide buy-in is what makes modernization last. Maria Harr and her team will share how the Coast Guard is using experience management to track the arrival, adoption, and impact of new tools in real-time.

Across government, CX teams, program managers, and mission leaders are all asking questions that need fast, reliable answers, and the tools available to find them have fundamentally changed. This session traces that evolution, walks through three real-world use cases, and closes with a look at what's coming next.

Government leaders today are managing significant change while keeping their teams focused on mission. Doing that well takes authenticity, empathy, and insight. In this session, Qualtrics' Chief Workplace Psychologist, Dr. Benjamin Granger, draws on neuroscience, organizational psychology, and evolutionary theory to show what effective leadership looks like. Learn how to engage your team, build trust with employees and the public you serve, and sustain mission outcomes by truly understanding the perspectives of others. Gain practical tools to inspire commitment, foster resilience, and maintain engagement through leadership transitions, reorganizations, and change.

An afternoon to connect, swap ideas, view product demos, and build relationships that last beyond the day.